Return and Refund Policy
Cancellations, returns and refunds for CT Products subscriptions, licences and services.
Last updated: 07 October 2026
We want you to be confident before you buy, which is why Isolate ERP has a free demo and we offer live demos. This policy explains what happens if you change your mind.
Monthly subscriptions
- You can cancel at any time. Cancellation stops the next renewal; the current paid month continues until its end.
- Payments for a month that has already started are not refunded.
Annual subscriptions
- You can request a full refund within 14 days of the first annual payment if you have not gone live with the system.
- After 14 days, annual subscriptions are not refundable, but you can cancel the renewal for the next year at any time.
One-time licences
- One-time licence fees are refundable within 7 days of purchase only if the licence has not been activated or installed.
- Once activated, the licence is not refundable.
Integration and development services
- FBR, PRA, POS and ZATCA integrations and custom development are quoted per project. Work already completed and any third-party costs are not refundable.
- If you cancel before work starts, any advance is refunded in full, minus bank charges.
- Milestones and their payments are set out in your proposal; that proposal takes precedence over this page.
Hardware
Hardware supplied through us (such as POS printers or scanners) can be returned within 7 days if unused and in its original packaging. Faulty items are handled under the manufacturer's warranty.
How to request a refund or cancellation
Email info@ctproducts.net or WhatsApp +17542865718 with your company name, invoice number and the reason. We reply within 3 working days, and approved refunds are paid to the original payment method within 14 working days.
Contact
Questions about this policy: info@ctproducts.net.
Tell us what you need
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