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Pro-Advisor Policy

Pro-Advisor Policy for ISOLATERP By CT Products (Pvt.) Ltd.

SECTION – I (Exam and passing)

Exam Eligibility

  • Minimum qualification: Intermediate(all genders).
  • Attend lectures and participate in Moderate Discussion Board (MDB) at ctproducts.net/mdb.

 

Examination Process

 

Passing Criteria

  • Passing Marks:40 out of 100.
  • Candidates scoring below 40 must reattempt the exam in the next session.
  • Each candidate is allowed a maximum of five (5) attemptswithin one year.

 

Rating System

Candidates will be assigned ratings based on their exam scores:

  • 40–50:2-Star Rating
  • 51–60:5-Star Rating
  • 61–70:3-Star Rating
  • 71–80:5-Star Rating
  • 81–90:4-Star Rating
  • 91-100:5-Star Rating

SECTION – II (Customer and Business)

Profile Publishing and Promotion

  • Incumbents’ profile published on https://ctproducts.net/hire-pro-advisor.
  • CT Products promotes clients for direct hiringor consultancy opportunities.
  • Marking and grades in exam will be published in profile till 15 lead assignments.

 

Onboarding and CRM Guidelines

  • Successful candidates will be on boardedonto CT Products’ CRM (Customer Relationship Management) and Live Application Support
  • Candidates must promptly respondto leads and client inquiries to avoid losing potential opportunities.

 

Lead Management

  • Leads assigned via CRM must be attended within 24 hours.
  • Failure to attend lead within 24 hours will automatically de-escalatelead to active Pro-Advisor.
  • 10 de-escalationswill result in account being marked inactive, and no new leads will be assigned.

 

Live Chat Support Procedure

  • Pro-Advisors must remain activewhile their status is Online on Live Chat.
  • If unavailable, Pro-Advisors must set their status to Unavailableor Busy.
  • Client inquiries are assigned automatically to active and online Pro-Advisors.
  • Only Englishbe used for communication with clients on Live Chat.
  • Pro-Advisors must respond to assigned inquiries within 1 minute.
  • Failure to respond within 1 minutewill transfer inquiry and one flag will be recorded.

 

Lead Registration and Ownership

  • If engaged with client via Live Chat, they must register client leadon CRM to avoid lead duplication.
  • Pro-Advisor who registers lead first will be authorizedto benefit from that lead if converted into a deal.

 

Open Leads Definition

  • A new inquiryis considered an open lead until:
  • It is successfully converted into a deal.
  • It is registered in CRM portal.

 

Re-registration to server

  • Any pro-advisor if marked in active can request for on-boarding:
  • Upon submission of solemn declaration for being active.
  • Upon creation of profile and exam again.

SECTION – III (Performance and Remuneration)

Performance Monitoring

  • 10 flagsin a month will result in Pro-Advisor being blocked from Live Chat Support.
  • Management reserves right to remove Pro-Advisor’s profilefrom official website in case of:
  • Policy Violations
  • Non-Serious Attitude
  • Poor Performance or Inactivity
    • CT Products will conduct quarterly Pro-Advisor performance evaluationsbased on:
  • Client feedback
  • CRM and Live Chat support performance reports
    • High-performing Pro-Advisors will be promoted to Champion Category, leading to higher earning potential and leadership opportunities.

 

Client Support Responsibility

  • Pro-Advisors must provide support and trainingto clients who sign up through their efforts.
  • Pro-Advisors must stay activeon Live Chat to support existing clients properly.
  • Failing to respond an existing client within 5 minutes, chat will be moved to Management’s Official Customer Care Department.
  • Each such incident will record one flagon Pro-Advisor’s profile.
  • 20 flagsin a month will terminate Pro-Advisor’s client authorization, and client will be reassigned.

 

Incentive and Earnings Structure

  • Sign-Up Bonus:100% of first month’s subscription of converted leads.
  • Recurring Commission:25% of subscription fee every month for active clients.
  • Additional Services:Revenue from special training or services will go 100% to Pro-Advisor.
  • Successful client receive unique codemapped to Pro-Advisor who converted the lead.
  • Converted leads shift from CRM to Deals Sectionin Pro-Advisor Portal for monthly reviews.
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